Where to write
One inbox handles everything: [email protected]. Tell us what it's about and paste a link to the page in question, and we'll take it from there. Good reasons to write:
- Corrections: spotted something wrong or out of date? Let us know. The ones that matter get logged on our corrections page.
- Content suggestions: a topic we missed, a step that tripped you up, a guide you wish existed.
- Partnerships and problem reports: proposals, broken links, anything that seems off. For security issues, see security.txt.
KYC Lane is an independent guide — we are not Binance. We will never reach out to you first, log into your account, or ask for your password, verification codes, seed phrase, or a face scan. Anyone claiming to be "KYC Lane support" and pushing you to transfer funds or hand over a code is a scammer. For anything about your actual account, use official support inside the Binance app or website.
What we can and can't do
We read everything and reply when we can, but we're a small team, so it may take a few days — thanks for your patience. What we can't do: register or verify an account for you, give investment advice, or act as Binance customer support. If your account is frozen or your funds are stuck, email won't help — that's a Binance matter, and we have no access to your account.